Salesforce CRT-211 Quiz 29 Topic 3 Questions 141-145

Question: 1

Universal containers uses a private sharing model for accounts. A user who

owns an account record needs to temporarly grant delete access to this

records associated contacts to another user. how can this be accomplished?

AUse the manual sharing button on the account.

BTransfer ownership of the account record to the user.

CManually add the user to the account team.

DAdd the user to the owner's default account team

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Question: 2

what should an administrator do before case feeds can be enabled? choose 2

AEnable feed tracking on cases.

BEnable chatter.

CEnable case assignment rules.

DEnable default email templates

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Question: 3

Universal containers is implementing a time recording system in salesforce.

Employees are required to record their time in a work log custom objectagainst either an opportunity or a case. The company wants to see total

hours worked on an opportunity or a case. which type of relationship field

should an administrator use to relate the work log to the opportunity or

case?

AHierarchical.

BLookup.

CMaster-detail.

DJunction

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Question: 4

which feature is supported in delegated administrator? choose 3

AManage custom objects

Bset org wide sharing defaults

Cunlock non-communities users

Dunlock communities users

Ecreate and edit users

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Question: 5

How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?

Choose 3 answers

APre-populate article search filters based on the values of case fields.

BDefine synonyms for common search terms.

CEnable feed tracking on all relevant article types.

DCreate data categories and assign articles to each category.

ECreate a record type for each data category.

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Salesforce CRT-211 Quiz:29 Topic:3 Questions:141-145