Salesforce CRT-211 Quiz 143 Topic 2 Questions 711-715

Question: 1

The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.

What sharing mechanism should be used?

Aorganization wide Defaults

BRole Hierarchy

CManual Sharing

DSharing Settings

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Question: 2

Universal Containers' Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.

Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?

ASkills-Based Routing

BTranslation Workbench

CQueue-Based Routing

DCase Assignment Rules

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Question: 3

What are two considerations when setting up Salesforce Content?

Choose 2 answers.

AA validation rule can ensure a description is required for all contributed content.

BAn approval process can ensure that all product-related content is reviewed.

CThe library type determines the size of files that can be contributed to content.

DThe content type determines which fields appear on the content Detail page layout.

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Question: 4

How can a system administrator ensure that an Account Name is unique? * (1 Point)

AMake the account name field unique

BUse the HLOOKUP operator in a validation rule for the account name

CUse the VLOOKUP operator in a validation rule for the account name

DUse an APEX Trigger

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Question: 5

At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object calls Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the Oversight Team only. A Public Group for the Oversight Team has been created.

What two next steps should the administrator tale to meet this requirement?

ABuild a permission set with create, read, and edit Audits selected and assign it to the individual public group members.

BSet OWD to private for Cases and assign the public group a role Support Users in the hierarchy.

CCreate a sharing rule that gives the public group Read/Write access to Audits.

DRemove create, read, edit and delete permissions to the Audits object for all profiles.

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Salesforce CRT-211 Quiz:143 Topic:2 Questions:711-715