Salesforce CRT-211 Quiz 115 Topic 1 Questions 571-575

Question: 1

How can the Social Accounts and Contacts feature be used to enrich the Salesforce data?

AUsers can use their twitter looms to display a contacts tweets when they are viewing contact records

BThe administrator can use the company's Facebook login to allow all users to see all public information on contacts

CThe administrator can log into LinkedIn to import publicly displayed education information for contacts

DUsers can use their Facebook logins to import education information for all of their Facebook friends

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Question: 2

Universal Containers wants to allow its customers to submit support requests across multiple channels. How can this be accomplished with Salesforce? Choose 2 answers

AOffer a Live Agent chat button on the company website

BEnable the Service Cloud console app on the company website

CEnable Chatter Answers in the company's Customer Community

DExpose the case feeds option on the company's website

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Question: 3

Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases. What is true about the user's ability to edit product support cases?

AThe user will Only be able to edit cases manually shared with them

BThe user will only be able to edit the cases that they created

CThe user will not be able to edit product support cases

DThe user will be able to edit product support cases

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Question: 4

How can an administrator improve the relevance of search results for support agents searching for Knowledge articles to solve cases? Choose 3 answers

AEnable feed tracking on all relevant article types

BCreate data categories and assign articles to each category

CDefine synonyms for common search terms

DPre-populate article search filters based on the values of case fields

ECreate a record type for each data category

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Question: 5

An administrator wants to allow users who are creating leads to have access to the And Duplicates button. What lead object-level permission will the administrator need to provide to these users?

ARead and Edit

BMerge

CDelete

DView All

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Salesforce CRT-211 Quiz:115 Topic:1 Questions:571-575