Salesforce CRT-211 Quiz 63 Topic 1 Questions 311-315

Question: 1

Which of the following are current limitations of Salesforce Knowledge? (@Winter 18) Select 3

AYou can have up to 100 groups in each category.

BYou can have up to 100 categories in each group.

CYou can define up to 5 category groups with only 3 active at any time.

DYou can define up to 5 category groups.

EYou can define up to 50,000 articles in total.

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Question: 2

When will account assignment rules automatically assign an opportunity to a territory

AWhen opportunity has no assigned territory and account has been assigned to a territory

BAccount ownership was changed

CAccount has no assigned territory

DAccount has multiple territories

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Question: 3

With Salesforce Knowledge integrated into your community, your customers can: Select 3

AAccess knowledge articles

BAutomatically access your customer accounts, contacts and opportunities.

CSubmit Cases

DAccess Self Service resources

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Question: 4

How to create a report showing Company growth Year after Year. What function to use ?

APREVGROUPVAL

BDATEVAL

CPRIORVALUE

DPARENTGROUPVAL

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Question: 5

Service Entitlements in Service Cloud help you to: Select 3

ATrack your supplier performance.

BTrack the service levels you provide to your clients.

CVerify if your customer is eligible for support.

DDefine and maintain service contracts.

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Salesforce CRT-211 Quiz:63 Topic:1 Questions:311-315