Salesforce CRT-101 Quiz 191 Topic 4 Questions 951-955

Question: 1

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on

pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.

How should an administrator solve for this issue?

ASet temporary business hours for each time zone.

BAdjust the currant business hours to accommodate the Eastern Time Zone.

CCreate one set of business hours per time zone.

DAllow the reps to set business hours manually.

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Question: 2

Universal Containers requires a different Lightning page to be displayed when Accounts are

viewed in the Sales Console and in the Service Console.

How should an administrator meet this requirement?

AUpdate page layout assignments.

BDefine multiple record types.

CAssign Lightning pages as app default.

DCreate different user profiles.

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Question: 3

Northern Trail Outfitters has a custom quick action on Account that creates a new Case.

How should an administrator make the quick action available on the Salesforce mobile app?

ACreate a custom Lightning App with the action.

BModify compact Case page layout to include the action.

CInclude the action in the Salesforce Mobile Navigation menu.

DAdd the Salesforce Mobile and Lightning Experience action to the page layout.

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Question: 4

Identify the true statements about the workflow approval process?

AWhen a record is submitted for approval the Admin can edit the record

BYou can forward an email approval request to another email address

CThe approvers delegate can also approve a request

DApprovers can view an approval request from their home page

EApprovers can only access an approval page from the application

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Question: 5

You cannot mass remove records from an approval process; removal of records must be done one by one.

ATrue

BFalse

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Salesforce CRT-101 Quiz:191 Topic:4 Questions:951-955