Salesforce CRT-101 Quiz 173 Topic 1 Questions 861-865

Question: 1

Which is true about Salesforce Knowledge Sidebar for the Service Cloud Console?

AAfter spring 11 release, console users automatically see a sidebar that displays titles of Salesforce
Knowledge articles that may solve the case they're working on.

BIt automatically searches and returns articles from your knowledge base that match any of the words typed in the Subject of a case.

CThere is no such thing as Knowledge Sidebar.

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Question: 2

You can use the import wizard to erase existing field values.

Once a custom field is deleted, can it be restored?

AYes

BNo
Explaantion:
The 'recycle bin for custom fields' feature gives the administrator 45 days to restore the field and its data.

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Question: 3

'#Error!' displays on report cells if your custom summary formula output is over 18 digits.

ATrue

BFalse

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Question: 4

The standard object permissions are: (check all that apply)

ARead

BUpdate

CCreate

DEdit

EDelete

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Question: 5

When you delete a case:

AAll related events, tasks, case comments, attachments, and associated solutions are deleted

BAll related events, tasks , case comments, and attachments are deleted.

CAll related events, tasks, case comments, attachments, associated solutions, contacts, and accounts are deleted.

DCases can never be deleted

EAll related tasks and case comments are deleted.

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Salesforce CRT-101 Quiz:173 Topic:1 Questions:861-865