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Salesforce
Salesforce Certified Administrator
CRT-101 Free Questions
Salesforce CRT-101 Quiz:31 Topic:1 Questions:151-155

Home
Salesforce
Salesforce Certified Administrator
CRT-101 Free Questions
Salesforce CRT-101 Quiz:31 Topic:1 Questions:151-155

Salesforce CRT-101 Quiz:31 Topic:1 Questions:151-155

Free Practice Mock Questions Set 151-155 (Quiz # 31) for Salesforce CRT-101 Exam, according to official Salesforce Prepare for your Administrator Certification Exam syllabus topic # 1

Question: 1

The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (choose all that apply)

AMake posts

BView comments

CUpload files

DJoin groups

EView records

Answer : A, B, C, D

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Question: 2

Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

ATrue

BFalse

Answer : A

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Question: 3

The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

ACreate 3 assignment rules

BCreate 1 assignment rule with multiple criteria entries

CCreate an assignment rule and 2 workflow rules

DUse workflow rules to accomplish this

Answer : B

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Question: 4

Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

ATrue

BFalse

Answer : A

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Question: 5

Queues can be made up of the following

AUsers

BPublic Groups

CRoles

DProfiles

EExternal Chatter Users

Answer : A, B, C

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Quiz 27

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