Salesforce B2C Solution Architect Quiz 2 Topic 8 Questions 6-10

Question: 1

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.

Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?

Choose 2 answers

AApply the 'Order on Behalf of permission set to Service Cloud users.

BVerify that the permissions for the B2C Commerce account support 'Order on Behalf of'.

CVerify that agents have a user record in Service Cloud and an account created in B2C Commerce.

DConfigure agents to use SSO between B2C Commerce and Service Cloud.

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Question: 2

An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.

The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.

How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service

Cloud in an efficient manner?

AUse Business Manager to export and Data Loader to import the 3 million records into Service Cloud.

BUse the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.

CUse the Salesforce REST API to import the 3 million records into Service Cloud.

DUse the Commerce Cloud REST API to import the 3 million records into Service Cloud.

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Question: 3

A service organization has a long lifecycle for customers that start as a lead and move through opportunity to active and former customer states. The organization wants to use Sales Cloud and Marketing Cloud as their core customer engagement platforms.

Which two considerations should a Solution Architect keep in mind when setting up this multi-cloud use case?

Choose 2 answers

ASet up the contact object with a specific record type 'Lead' that mimics the standard lead object to prevent the duplicate contact from being created in Marketing Cloud.

BAllow both the lead record to generate a contact in Marketing Cloud and the contact record to generate a contact in Marketing Cloud.

CEnable the 'Prevent Duplicates for Lead Conversion' setting when configuring Marketing Cloud Connect to prevent converted contacts from generating a duplicate contact.

DEnsure that when a lead is converted to a contact that the Lead ID is mapped to a custom field on the Contact to be used as the referenced with the Subscriber ID in Marketing Cloud and avoid duplicate records.

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Question: 4

During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.

Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?

Choose 2 answers

AWill the teams need the ability to change designs?

BDoes the team need front-end development capabilities?

CHow many survey responses would you anticipate in a peak 24-hour period?

DWill you ever have more than nine possible answers for a survey question?

EHow often do you update surveys?

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Question: 5

A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails.

All data must be encrypted at rest to comply with the merchant's security standards.

Which solution is appropriate?

AShield Platform Encryption

BTokenized Sending

CTransparent Data Encryption

DField Level Encryption

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Salesforce B2C Solution Architect Quiz:2 Topic:8 Questions:6-10