Salesforce Agentforce-Specialist Quiz 1 Topic 1 Questions 1-5

Question: 1

Which business requirement presents a good use case for leveraging Einstein Prompt Builder?

AForecast future sales trends based on historical data.

BIdentify potential high-value leads for targeted marketing campaigns.

CSend reply to a request for proposal via a personalized email.

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Question: 2

An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce.

Which feature provides this?

ASales Summaries

BSales Insight Summary

CWork Summaries

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Question: 3

Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.

Which generative AI feature should help UC address this issue?

ACase Summaries

BService Replies

CCase Escalation

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Question: 4

Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.

What should the AI Specialist do to meet this requirement?

ACreate a prompt template for product tutorials and guides.

BAdd an Answer Questions custom field in the product object for tutorial instructions.

CPublish product tutorials and guides as Knowledge articles.

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Question: 5

An AI Specialist configured Data Masking within the Einstein Trust Layer.

How should the AI Specialist begin validating that the correct fields are being masked?

AUse a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger.

BRequest the Einstein Generative AI Audit Data from the Security section of the Setup menu.

CEnable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

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Salesforce Agentforce-Specialist Quiz:1 Topic:1 Questions:1-5