Question: 1
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
Question: 2
Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.
Which method should a consultant recommend for importing this data into universal containers service cloud instance
Question: 3
Universal Containers had tech support and general customer teams that use unique service console applications.
Which two configuration should a consultant use when deploying the console?
Question: 4
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
Question: 5
Universal Container wants to measure the efficient of its Contact Center.
Which three metrics should the contact center manager analyze?
