Salesforce ADX261 Quiz 56 Topic 4 Questions 276-280

Question: 1

Cloud Kicks uses Service Cloud and Slack. For difficult casesm service agents wants to create a swarm in Slack to pull in in experts from multiple

How should the consultant recommend an agent launch a swarm?

ADynamic Form

BApex Trigger

CQuick Action

DScheduled flow

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Question: 2

The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.

Which two solutions should a consultant recommend?

Choose 2 answers

ACustomer community

BKnowledge base

CService cloud console

DAutomatic call distribution

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Question: 3

Universal Containers (UC) receives partner data in Excel format. The Excel data is all text, but needs to be imported into existing Salesforce Date, Number, and Text fields.

Which three best practices should a consultant recommend?

Choose 3 answers

AImport the records and create a workflow rule to change the data type.

BStandardize all rows to match Salesforce data types.

CImport the records and use Duplicate Management.

DDeduplicate the data before importing into Salesforce,

EInstall the Data Quality Analysis Dashboards from the AppExchange.

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Question: 4

Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge.

Which three statements must be considered?

Choose three answers

AA separate .csv import file is uploaded for each data category

BAttachments and .html files must be referenced in a corresponding .zip file

CEach article must be associated to an article type

DOne .csv import file is uploaded for all article types

EA separate .csv import file is uploaded for each article type

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Question: 5

Which three processes are uses case for Visual Workflow? Choose 3 answers

ACross-sell promotions for agents

BDecision-based troubleshooting for agents

CAssignment of email to a case queue based on subject

DCaller verification and creation of a new case

EField validation during case creation

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Salesforce ADX261 Quiz:56 Topic:4 Questions:276-280