Home
- Salesforce
- Nutanix
- Amazon
- Microsoft
- Cisco
- SAP
- Google
- MuleSoft
- IAPP
- PeopleCert
- Fortinet
- CompTIA
- See All Vendors
Contact Us
Register / Login

Home
Salesforce
Service Cloud Consultant
ADX261 Free Questions
Salesforce ADX261 Quiz:36 Topic:3 Questions:176-180

Home
Salesforce
Service Cloud Consultant
ADX261 Free Questions
Salesforce ADX261 Quiz:36 Topic:3 Questions:176-180

Salesforce ADX261 Quiz:36 Topic:3 Questions:176-180

Free Practice Mock Questions Set 176-180 (Quiz # 36) for Salesforce ADX261 Exam, according to official Salesforce Administer and Maintain Service Cloud exam syllabus topic # 3

Question: 1

Which case submission process leverages Apex email services?

AWeb-to-Case

BEmail-to-Case

COn-demand Email-to-Case

DCase submitted using chat

Answer : C

Show Answer

Hide Answer

Question: 2

Which application will allow a client to enable Ideas on a public website?

APartner portal

BSelf-service portal

CSites

DCustomer portal

Answer : C

Show Answer

Hide Answer

Question: 3

Which document should be created to support the initial planning phase of an implementation project? (Choose 2)

ARequirements traceability matrix

BSolution design document

CProject milestones

DProject kickoff presentation

Answer : C, D

Show Answer

Hide Answer

Question: 4

Which contact center type is most likely to implement Information Technology Infrastructure Library (ITIL) to align with industry best practices?

AInformation Technology (IT) help desk

BTelesales center

CHuman Resources (HR) help desk

DTelemarketing center

Answer : A

Show Answer

Hide Answer

Question: 5

Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information website? Choose 2 answers.

ADisplay articles in a public knowledge base.

BDisplay articles in Salesforce Answers.

CDisplay articles with HTML, images, and links.

DPublish articles to the Web using Salesforce Publisher.

Answer : A, C

Show Answer

Hide Answer

Quiz 32

Quiz 33

Quiz 34

Quiz 35

Quiz 36

Quiz 37

Quiz 38

Quiz 39

Quiz 40

Please Enter Your Email

You can try More Free Quizzes or Save Time by using our Premium Questions

Check Premium Offer (Limited Time Offer)
Try Free Quizzes