Salesforce ADX-211 Quiz 46 Topic 9 Questions 226-230

Question: 1

Which of the following is NOT true about article types in Salesforce Knowledge? * (1 Point)

AAn organization must have 2 article types to enable Knowledge.

BArticle Types are typically short HTML documents.

CArticle Types may include attachments.

DArticle Types should enable 'actionable' content.

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Question: 2

Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length. *

(1 Point)

ATrue

BFalse

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Question: 3

Which Visual Workflows element would you use to prompt a phone rep to wrap up a cross-selling function and end the call with a customer? *

(1 Point)

AStep

BScreen

CDecision

DAssignment

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Question: 4

What is the first step before setting up entitlements? * (1 Point)

ASpecify the entitlements-related lookup filters on cases

BEnable entitlement management

CSet up service contracts

DCustomize entitlements fields

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Question: 5

The sales manager at Universal Containers wants to see all opportunities that do not have any activities.

Which report type could be used to meet this requirement? Choose two answers. * (1 Point)

AA custom report type with Opportunity as the primary object and Activity as the secondary object

BAn opportunity report with across-object filter of opportunities without activities

CA joined report using an opportunity report in Block A; a task and event report filtered by tasks for Block B

DD. A standard opportunity filtered by the field Last Activity and a custom date range that is blank

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Salesforce ADX-211 Quiz:46 Topic:9 Questions:226-230