Question: 1
The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.
What sharing mechanism should be used?
Question: 2
A manager wants a report that shows the following:
1. All Accounts with Opportunities having a Closed-Won status.
2. All Accounts having Closed Cases status.
What can you do as a system administrator to meet this requirement? * (1 Point)
Question: 3
Universal Containers is working on an implementation strategy for Salesforce CRM content and wants to ensure consistent tagging across and within its libraries, minimizing accidental duplicate tags.
What action can be taken to ensure this consistent tagging in universal containers libraries? choose 2
Question: 4
Universal Containers wants to use the Omni Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?
Question: 5
Which permission do you need to manage entitlements? Choose two answers. * (1 Point)
