Salesforce Advanced-Administrator Quiz 122 Topic 3 Questions 606-610

Question: 1

Universal Containers wants customers who buy the Freight Container product to be baled in monthly installments. How can an administrator meet this requirement?

ACreate custom fields on the product

BCreate a default quantity schedule on the product

CCreate a default revenue schedule on the product

DCreate a workflow rule on the product

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Question: 2

A sales manager is receiving an ''insufficient privileges'' error when viewing a contact. The contact owner is under the manager in the role hierarchy and ''grant access using hierarchies'' is checked in their sharing settings. Why is the sales manager not able to view the contact?

AThe contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role

BThe contact owner has not selected the option to share contacts with others in the role hierarchy

CThe contact sharing settings are private, so access to the record is omitted to the contact owner and the system administrator

DThe account sharing settings are controlled by the parent, and the account owner is not under the sales manager's role

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Question: 3

How can the Social Accounts and Contacts feature be used to enrich the Salesforce data?

AUsers can use their twitter looms to display a contacts tweets when they are viewing contact records

BThe administrator can use the company's Facebook login to allow all users to see all public information on contacts

CThe administrator can log into LinkedIn to import publicly displayed education information for contacts

DUsers can use their Facebook logins to import education information for all of their Facebook friends

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Question: 4

Universal Containers wants to allow its customers to submit support requests across multiple channels. How can this be accomplished with Salesforce? Choose 2 answers

AOffer a Live Agent chat button on the company website

BEnable the Service Cloud console app on the company website

CEnable Chatter Answers in the company's Customer Community

DExpose the case feeds option on the company's website

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Question: 5

Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases. What is true about the user's ability to edit product support cases?

AThe user will Only be able to edit cases manually shared with them

BThe user will only be able to edit the cases that they created

CThe user will not be able to edit product support cases

DThe user will be able to edit product support cases

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Salesforce Advanced-Administrator Quiz:122 Topic:3 Questions:606-610