Question: 1
An administrator notices that there are two account records in the system with the same name.
A contact record with the same name is associated with each account. Using the salesforce
Merge Feature, what steps steps should be taken to merge these accounts ?
Question: 2
An administrator has initiated the process of deploying changes from a sandbox to the
production environment using the Force.com IDE. Which three pieces of information must be
supplied to the IDE during this process? Choose three
Question: 3
Users have been given Read/Write access to product support cases through criteria-based
sharing rules. A user's profile only has read permission for cases.What can the user expect
regarding their ability to edit product support cases?
Question: 4
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. What lead object-level permission will the administrator need to provide these users?
Question: 5
The VP of Sales wants to enforce a new B2B sales process for the sales representatives. For
example, if an opportunity is still in the Prospecting stage one day after the next stage is due,
the Deal Status should change to Stalled and the number of deals stalled on the account should
be incremented. Which two actions can an administrator use to automate this process? Choose
two
