PeopleCert ITIL-4-Specialist-High-velocity-IT Quiz 1 Topic 1 Questions 1-5

Question: 1

A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:

* Tactic 1 - acquire new resilient infrastructure

* Tactic 2 - launch services by region

* Operational plan 1 - operate infrastructure to meet service levels

* Operational plan 2 - train staff on new infrastructure skills.

Which strategy do these tactics and operational plans support?

AIncrease revenue by introducing a new range of services

BIdentify customer needs for new services by researching market

CEnsure improved handling of service requests by training staff

DEnsure successful deployment by preparing implementation plan for new services

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Question: 2

A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.Which is the BEST solution for providing user support in this case?

A>Provide a range of self-service options as the preferred method with the service desk phone support as back-^ up

Bk

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Question: 3

A service provider has built a 'collaborative relationship' with a customer.

Which activities are they MOST LIKELY to use to validate the services that are provided?

AJoint service reviews of achievements of service targets

BContinual tracking and analysis of the outcomes, costs, and risks

CReview of costs of service provider technology upgrades

DAd-hoc joint service reviews of costs and benefits

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Question: 4

Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

AI

B35px;'>Onboarding</li>

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Question: 5

An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions.

Which approach would MOST LIKELY help the company overcome this challenge?

AReview and update operational policy documents to make reference to agile practices, and initiate a training programme to highlight the benefits of these practices

BEstablish an operating model for teams and individuals to understand their scope of control,and the types of decisions they can make

CAssess how competitors approach decision-making, and create a business case that highlights the return on investment from agile practices

DMap strategic objectives to operational metrics, so that all teams understand how their work impacts the organization's compliance to regulatory requirements

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PeopleCert ITIL-4-Specialist-High-velocity-IT Quiz:1 Topic:1 Questions:1-5