Microsoft MB-230 Quiz 2 Topic 2 Questions 6-10

Question: 1

A company is implementing a customized app that will automatically route cases.

You need to determine the correct URL to connect to the app location in the cloud.

Which URL format should you use?

Ahttps://'<'org'>.dynamics.com/apps

Bhttps://'<'org'>.crm.dynamics.com/

Chttps://<orgname>.<CRMRegion>.dynamics.com/Apps/uniquename/<AppUniqueName>

Dhttps://'<'org'>/apps

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Question: 2

You manage Dynamics 365 for Customer Service.

You need to configure automatic case creation for emails received by customers who have a support contract.

What should you do?

AConfigure service level agreements to be on hold until a call can be made to the customer.

BCreate an automatic record creation and update rule. Set the source type to email. Configure the rule to send automatic email responses to customers when records are created.

CCreate an automatic record creation and update rule. Set the source type to service activity. Configure the rule to send automatic email responses to customers when records are created.

DCreate an automatic record creation and update rule. Set the source type to email. If a valid entitlement exists, configure the rule to create a case.

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Question: 3

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are configuring a business process flow for a case entity.

All cases must be flagged for review.

You need to complete configuration of the business process flow.

Solution: For a new action named Ready for review, disable the As a business process flow action step option.

Does the solution meet the goal?

AYes

BNo

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Question: 4

A company is implementing a customized app that will automatically route cases.

You need to determine the correct URL to connect to the app location in the cloud.

Which URL format should you use?

Ahttps://'<'org'>.dynamics.com/apps

Bhttps://'<'org'>.crm.dynamics.com/

Chttps://<orgname>.<CRMRegion>.dynamics.com/Apps/uniquename/<AppUniqueName>

Dhttps://'<'org'>/apps

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Question: 5

A company closes the business each year for nine business days.

You need to configure the system to reflect the business closure while minimizing the number of records that you must create in the system.

What should you create?

Anine customer service calendar records of a one-day duration

Btwo holiday calendar records of a seven-day duration

Cthree holiday schedule records of a three-day duration

Done business closure record of a nine-day duration

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Microsoft MB-230 Quiz:2 Topic:2 Questions:6-10