Isaca COBIT-2019 Quiz 2 Topic 2 Questions 6-10

Question: 1

Which of the following MUST be done before an enterprise can determine performance measures for a process improvement initiative?

APerform a process risk assessment

BCalculate return on investment (ROI)

CConduct a capabilities assessment

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Question: 2

Which role is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services?

ABusiness process owner

BService manager

CProduct manager

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Question: 3

Which of the following would be an appropriate metric associated with an enterprise goal of ''Business service continuity and availability''?

ASatisfaction levels of board and executive management with business process capabilities

BRatio of significant incidents that were not identified in risk assessments vs. total incidents

CNumber of business processing hours lost due to unplanned service interruptions

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Question: 4

Which of the following is a KEY change enablement task that must be completed during the driver identification phase of an IT initiative?

ADefine high-level improvement targets.

BIdentify the business and governance drivers.

CEstablish urgency for the changes needed.

DAssign high-level roles and responsibilities.

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Question: 5

Which of the following MUST be done before an enterprise can determine performance measures for a process improvement initiative?

APerform a process risk assessment

BCalculate return on investment (ROI)

CConduct a capabilities assessment

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Isaca COBIT-2019 Quiz:2 Topic:2 Questions:6-10