Isaca CISA Quiz 421 Topic 9 Questions 2101-2105

Question: 1

What is an IS auditor's BEST recommendation to management if a review of the incident management process finds multiple instances of incident tickets remaining open for an unusually long time?

AImplement reporting of key performance indicators (KPIs) for ticket closure.

BManually review the identified tickets and mark as closed in the system.

CIncrease the number of help desk staff to enable faster ticket closure.

DConfigure the system to automatically close tickets after a defined period.

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Question: 2

Which of the following is the MOST appropriate action to formalize IT governance in an organization?

AEstablishing an IT steering committee

BEvaluating the IT strategy

CModifying IT goals and strategy

DImplementing risk management

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Question: 3

The PRIMARY reason an IS department should analyze past incidents and problems is to:

Adetermine if all incidents and problems are reported

Bassess help desk performance

Cassign responsibility for problems.

Didentify the causes of recurring incidents and problems.

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Question: 4

Which of the following is the MAIN purpose of implementing an incident response process?

AAssign roles and responsibilities

BComply with policies and procedures.

CProvide substantial audit-trail evidence.

DManage impact due to breaches.

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Question: 5

Reorganization of databases is undertaken PRIMARILY to:

Areduce backout and recovery times.

Bimprove data access and retrieval times.

Creduce simultaneous update time and index validation

Deliminate duplicates and perform data backup.

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Isaca CISA Quiz:421 Topic:9 Questions:2101-2105