Isaca CISA Quiz 25 Topic 7 Questions 121-125

Question: 1

Which of the following is the PRIMARY role of key performance indicators (KPIs) in supporting business process effectiveness?

ATo evaluate the cost-benefit of tools implemented to monitor control performance

BTo analyze workflows in order to optimize business processes and eliminate tasks that do not provide value

CTo enable conclusions about the performance of the processes and target variances for follow-up analysis

DTo assess the functionality of a software deliverable based on business processes

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Question: 2

Which type of control has been established when an organization implements a security information and event management (SIEM) system?

ACorrective

BPreventive

CDirective

DDetective

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Question: 3

An organization's strategy to source certain IT functions from a Software as a Service (SaaS) provider should be approved by the:

Achief financial officer (CFO).

BIT steering committee

Cchief risk officer (CRO)

DIT operations manager

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Question: 4

Which of the following provides the MOST useful information for performing a business impact analysis (BIA)?

APolicies for business procurement

BDocumentation of application configurations

CResults of business resumption planning efforts

DInventory of relevant business processes

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Question: 5

During a review of IT service desk practices, an IS auditor notes that help desk personnel are spending more time fulfilling user requests (or password resets than resolving critical incidents. Which of the following recommendations to IT management would BEST address this situation?

AImplement a self-service solution and redirect users to access frequently requested services.

BIncentivize service desk personnel to close incidents within agreed service levels.

CCalculate the age of incident tickets and alert senior IT personnel when they exceed service level agreements (SLAs).

DProvide annual password management training to end users to reduce the number of instances requiring password resets.

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Isaca CISA Quiz:25 Topic:7 Questions:121-125