Isaca CISA Quiz 212 Topic 6 Questions 1056-1060

Question: 1

When performing an audit of a client relationship management (CRM) system migration project, which of the following should be of GREATEST concern to an IS auditor?

AThe technical migration is planned for a Friday preceding a long weekend, and the time window is too short for completing all tasks.

BEmployees pilot-testing the system are concerned that the data representation in the new system is completely different from the old system.

CA single implementation is planned, immediately decommissioning the legacy system.

DFive weeks prior to the target date, there are still numerous defects in the printing functionality of the new system's software.

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Question: 2

Which of the following reports should an IS auditor use to check compliance with a service level agreement's (SLA) requirement for uptime?

AUtilization reports

BHardware error reports

CSystem logs

DAvailability reports

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Question: 3

A benefit of quality of service (QoS) is that the:

Aentire network's availability and performance will be significantly improved.

Btelecom carrier will provide the company with accurate service-level compliance reports.

Cparticipating applications will have guaranteed service levels.

Dcommunications link will be supported by security controls to perform secure online transactions.

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Question: 4

An organization has outsourced its help desk. Which of the following indicators would be the best to include in the SLA?

AOverall number of users supported

BPercentage of incidents solved in the first call

CNumber of incidents reported to the help desk

DNumber of agents answering the phones

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Question: 5

The PRIMARY objective of service-level management (SLM) is to:

Adefine, agree, record and manage the required levels of service.

Bensure that services are managed to deliver the highest achievable level of availability.

Ckeep the costs associated with any service at a minimum.

Dmonitor and report any legal noncompliance to business management.

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Isaca CISA Quiz:212 Topic:6 Questions:1056-1060