Isaca CISA Quiz 369 Topic 3 Questions 1841-1845

Question: 1

During a help desk review, an IS auditor determines the call abandonment rate exceeds agreed-upon service levels. What conclusion can be drawn from this finding?

AHelp desk staff are unable to resolve a sufficient number of problems on the first call.

BThere is insufficient staff to handle the help desk call volume.

CUsers are finding solutions from alternative sources.

DThere are insufficient telephone lines available to the help desk.

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Question: 2

Which the following is MOST critical for the effective implementation of IT governance?

ADocumented policies

BStrong risk management practices

CInternal auditor commitment

DSupportive corporate culture

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Question: 3

Which of the following is a prerequisite to help ensure that IS hardware and software support the delivery of mission-critical functions?

AControl over IS infrastructure expenditure

BA comprehensive IS applications architecture

CDocumented emergency change procedures

DAn independent audit of the process

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Question: 4

Which of the following should be an IS auditor's FIRST activity when planning an audit?

AIdentify proper resources for audit activities.

BGain an understanding of the area to be audited.

CCreate a list of key controls to be reviewed.

DDocument specific questions in the audit program

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Question: 5

Which of the following controls will BEST ensure that the board of directors receives sufficient information about IT?

AThe CIO reports on performance and corrective actions in a timely manner.

BBoard members are knowledgeable about IT and the CIO is consulted on IT issues.

CThe CIO regularly sends IT trend reports to the board.

DRegular meetings occur between the board the CIO and a technology committee

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Isaca CISA Quiz:369 Topic:3 Questions:1841-1845