IIA IIA-CIA-Part3 Quiz 14 Topic 9 Questions 66-70

Question: 1

Which of the following standards would be most useful in evaluating the performance of a customer-service group?

AThe average time per customer inquiry should be kept to a minimum.

BCustomer complaints should be processed promptly.

CEmployees should maintain a positive attitude when dealing with customers.

DAll customer inquiries should be answered within seven days of receipt.

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Question: 2

An internal auditor has been asked to conduct an investigation involving allegations of independent contractor fraud. Which of the following controls would be least effective in detecting any potential fraudulent activity?

AException report identifying payment anomalies.

BDocumented policy and procedures.

CPeriodic account reconciliation of contractor charges.

DMonthly management review of all contractor activity.

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Question: 3

An organization decided to install a motion detection system in its warehouse to protect against after-hours theft. According to the COSO enterprise risk management framework, which of the following best describes this risk management strategy?

AAvoidance.

BReduction.

CElimination.

DSharing.

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Question: 4

Which of the following describes the result if an organization records merchandise as a purchase, but fails to include it in the closing inventory count?

AThe cost of goods sold for the period will be understated.

BThe cost of goods sold for the period will be overstated.

CThe net income for the period will be understated.

DThere will be no effect on the cost of goods sold or the net income for the period.

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Question: 5

According to the International Professional Practices Framework, internal auditors who are assessing the adequacy of organizational risk management processes should not:

ARecognize that organizations use different techniques for managing risk.

BSeek assurance that the key objectives of the risk management processes are being met.

CDetermine and accept the level of risk for the organization.

DTreat the evaluation of risk management processes differently from the risk analysis used to plan audit engagements.

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IIA IIA-CIA-Part3 Quiz:14 Topic:9 Questions:66-70