IIA IIA-CIA-Part2 Quiz 94 Topic 7 Questions 466-470

Question: 1

Focusing on customers, promoting innovation, learning new philosophies, driving out fear, and providing extensive training are all elements of a major change in organizations. These elements are aimed primarily at

ACopying leading organizations to better compete with them.

BFocusing on the total quality of products and services.

CBeing efficient and effective at the same time, in order to indirectly affect profits.

DManaging costs of products and services better, in order to become the low-cost
provider.

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Question: 2

Total quality management in a manufacturing environment is best exemplified by

AIdentifying and reworking production defects before sale.

BDesigning the product to minimize defects.

CPerforming inspections to isolate defects as early as possible.

DMaking machine adjustments periodically to reduce defects.

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Question: 3

One of the main reasons that implementation of a total quality management program

works better through the use of teams is

ATeams are more efficient and help an organization reduce its staffing.

BEmployee motivation is always higher for team members than for individual contributors.

CTeams are a natural vehicle for sharing ideas, which leads to process improvement.

DThe use of teams eliminates the need for supervision, thereby allowing a company to reduce staffing.

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Question: 4

Which of the following is a key to successful total quality management?

ATraining quality inspectors.

BFocusing intensely on the customer.

CCreating appropriate hierarchies to increase efficiency.

DEstablishing a well-defined quality standard, then focusing on meeting it.

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Question: 5

One of the main reasons total quality management (TOM) can be used as a strategic weapon is that

AThe cumulative improvement from a company's TOM efforts cannot readily be copied by competitors.

BIntroducing new products can lure customers away from competitors.

CReduced costs associated with better quality can support higher shareholder dividends.

DTOM provides a comprehensive planning process for a business.

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IIA IIA-CIA-Part2 Quiz:94 Topic:7 Questions:466-470