IIA IIA-CIA-Part2 Quiz 95 Topic 4 Questions 471-475

Question: 1

In which of the following organizational structures does total quality management (TOM) work best?

AHierarchal.

BTeams of people from the same specialty.

CTeams of people from different specialties.

DSpecialists working individually.

Show Answer

Question: 2

Which of the following quality costs are nonconformance costs?

ASystems development costs.

BCosts of inspecting in-process items.

CEnvironmental costs.

DCosts of quality circles.

Show Answer

Question: 3

Quality costing is similar in service and manufacturing organizations. Nevertheless, the differences between these organizations have certain implications for quality management. Thus,

ADirect labor costs are usually a higher percentage of total costs in manufacturing organizations.

BExternal failure costs are relatively greater in service organizations.

CQuality improvements resulting in more efficient use of labor time are more likely to be accepted by employees in service organizations.

DPoor service is less likely to result in loss of customers than a faulty product.

Show Answer

Question: 4

Which of the following criteria would be most useful to a sales department manager in evaluating the performance of the manager's customer-service group?

AThe customer is always right.

BCustomer complaints should be processed promptly.

CEmployees should maintain a positive attitude when dealing with customers.

DAll customer inquiries should be answered within 7 days of receipt.

Show Answer

Question: 5

Using the balanced scorecard approach, an organization evaluates managerial performance based on

AA single ultimate measure of operating results, such as residual income.

BMultiple financial and nonfinancial measures.

CMultiple nonfinancial measures only.

DMultiple financial measures only.

Show Answer

IIA IIA-CIA-Part2 Quiz:95 Topic:4 Questions:471-475