Genesys GE0-806 Quiz 1 Topic 7 Questions 1-5

Question: 1

In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

AHow many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent

BHow many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent

CHow many minutes early or late an agent can transfer to a scheduled state without being considered adherent

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Question: 2

What does synchronization of daily schedules mean?

AAll Agents in a team start a shift within specified threshold

BAll Agents in a team receive lunch at the same time

CAll shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

DEvery Agent starts a shift within a specified threshold for a specific period

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Question: 3

Which of the following is true for ''Marked Tim''?

AThe only difference between an 'Exception' and 'Marked Time' is that an Exception may be asked by an Agent while Marked Time may not

BWhen an 'Marked Time' is scheduled Agent is taken away from his/her Work for the duration of Marked Time and then returned back

CMarked Time does not interrupt Agent work. It is only used to report specific situations like Coaching, Supervisor assist etc. while working

D'Marked Time' Is used to differentiate between paid and not paid time during Agent shift

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Question: 4

An Agent using WFM Web for Agents can propose a trade to which of the following? \

Choose 3 answers

ATo a specific Agent

BTo a community where community are all Agents in the same Team

CTo a community where community are all Agents in an entire Organization

DTo a community where community are all Agents on the same site

ETo a community where community are all Agents in a Configured Agent Group

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Question: 5

You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

AReview Tomcat configuration, -Xmx parameter

BReview Tomcat configuration, -Xms parameter

CReview memory utilization by operating system

DInstall additional memory for Tomcat host

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Genesys GE0-806 Quiz:1 Topic:7 Questions:1-5