Genesys GCX-SCR Quiz 1 Topic 4 Questions 1-5

Question: 1

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.

What are the prerequisites to perform this task? (Choose two.)

AYou must know the exact coordinates of the new building.

BYou must have images of all the users located at the new location.

CYou must collect general information such as building address, number of floors, location contact information, etc.

DYou must have the basic profile data for all users at the new location.

EYou must have Admin rights to Genesys Cloud CX.

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Question: 2

Select the correct tab to add multiple pages to your script.

q2_GCX-SCR

A1

B2

C3

D4

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Question: 3

Every script page has a horizontal stack container placed in it by default.

ATrue

BFalse

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Question: 4

You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.

1. Create a Script.

2. Configure the CRM integration in Genesys Cloud CX.

3. Give necessary permission to agents to view and execute data actions.

4. Configure the respective data action of the configured CRM in Scripts.

5. Enable the Data Actions property in the script.

A2,3,4,1,5

B2,1,5,4,3

C1,2,5,3,4

D5,4,2,3,1

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Question: 5

Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

AArchitect

BAutomatic Call Distribution

CEmergency Groups

DScheduling

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Genesys GCX-SCR Quiz:1 Topic:4 Questions:1-5