Genesys GCX-ARC Quiz:1 Topic:1 Questions:1-5

Free Practice Mock Questions Set 1-5 (Quiz # 1) for Genesys GCX-ARC Exam, according to official Genesys Cloud CX: Architect Certification Exam syllabus topic # 1

Question: 1

If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

ATrue

BFalse

Answer : B

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Question: 2

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

AUse an outbound campaign to promote the product.

BUse the directory feature for advertising the product.

CUse the prompt feature to play the product details every time customer dials your contact center.

DUse the data tables feature for advertising the product.

Answer : A, C

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Question: 3

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

AMedia Capture

BIVR Capture

CQoS Capture

DProtocol Capture

Answer : A, D

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Question: 4

If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling. Which action is used for default error handling in this state if alternative actions are not configured?

ADecision

BTransfer to Flow

CDisconnect

DJump to Menu

Answer : C

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Question: 5

What would you select from the Performance menu to view real-time statistics for all active campaigns?

AScripts

BCampaign Management

COutbound Campaigns

DSchedules

Answer : C

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