Exin ITSM20FB Quiz 1 Topic 2 Questions 1-5

Question: 1

What is the contribution of Availability Management to the Service Level Management process?

AAvailability Management provides information about the availability of the services being provided.

BAvailability Management acts in consultation with users to determine the availability of IT services.

CAvailability Management supplies data about the availability requirements of users.

DAvailability Management ensures that a Service Level Agreement (SLA) is available for all users.

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Question: 2

What is a parameter for measuring progress relative to key objectives in an organization?

ABalanced Scorecard (BCS)

BCritical Success Factor (CSF)

CKey Performance Indicator (KPI)

DService Improvement Program (SIP)

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Question: 3

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

ACapacity management

BIncident management

CInformation security management

DRelease management

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Question: 4

What is a Known Error?

AA serious incident whose resolution is known

BA Problem that is resolved

CA Problem for which the cause and Workaround have been identified

DA Problem that cannot be matched

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Question: 5

In the context of standards, what does the term "conformity" stand for?

AAlignment of an audit nonconformity report to a re-audit report

BCompliance with a requirement

CQuality Management System certification by an approved body

DVerification of supplier certification

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Exin ITSM20FB Quiz:1 Topic:2 Questions:1-5