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Exin
ISO
ITSM20F.EN Free Questions
Exin ITSM20F.EN Quiz:1 Topic:2 Questions:1-5

Home
Exin
ISO
ITSM20F.EN Free Questions
Exin ITSM20F.EN Quiz:1 Topic:2 Questions:1-5

Exin ITSM20F.EN Quiz:1 Topic:2 Questions:1-5

Free Practice Mock Questions Set 1-5 (Quiz # 1) for Exin ITSM20F.EN Exam, according to official Exin IT Service Management Foundation exam syllabus topic # 2

Question: 1

For which type of organizations is ISO/IEC 20000 appropriate for use?

Afor organizations to confirm that all of the ITIL guidelines have been implemented

Bfor organizations which need to demonstrate alignment to customer requirements

Cfor organizations wishing to certify their services

Dfor tool vendors to specify the Service Provider's processes

Answer : B

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Question: 2

What are the key contents of an IT Service Management system?

AA documented organizational and operational structure

BA software system for the ticket system

CA software system to monitor the key performance indicators (KPIs)

DSystematic processes for ticket recording and follow-up only

Answer : A

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Question: 3

What is a Configuration Baseline?

AA benchmark of the service provider's capability

BA configuration audit report

CA snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

DThe change requests allocated to a release

Answer : C

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Question: 4

Which standard describes the fundamental aspects of Quality Management Systems?

AISO 9000

BISO/IEC 15504

CISO/IEC 20000

DISO/IEC 27001

Answer : A

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Question: 5

Which of the following is Problem Management primarily concerned with?

ALooking at Security Plans

BLooking at the cause of Incidents

CLooking at the Change Plan

DLooking at the Release Strategy

Answer : B

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Quiz 1

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