Cisco 500-052 Quiz 1 Topic 2 Questions 1-5

Question: 1

A preview outbound dialer uses which source and destination resources?

Athe personal line of the agent to the customer

Bthe ACD line of the agent to the customer

Ca CTI port the agent this is redirected to the customer

Da CTI port the customer

Show Answer

Question: 2

What is the minimum package that is required to develop a Cisco Unified Intelligence Center custom report for a Cisco Unified Contact Center Express deployment?

ACisco Unified Intelligence Center Standard

BCisco Unified Intelligence Center Premium

CCisco Unified CCX Enhanced

DCisco Unified CCX Premium

Show Answer

Question: 3

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

Awherever the Cisco Unified CCX server is deployed

Bthe Internet

Ca corporate network

Da demilitarized zone

Show Answer

Question: 4

The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco Unified Contact Center Express server? (Choose two )

ACisco Unified Communications Manager

BCisco Unified Communications Operating System

CIVR System Prompts

DWorkforce Management

ECisco Supervisor Desktop

Show Answer

Question: 5

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

AThe My Statistics tab hosts the gadget.

BThe Home tab hosts the gadget.

CThe Manage Customer tab hosts the gadget.

DThe gadget to initiate or accept a call is common and is not tied to a specific tab.

Show Answer

Cisco 500-052 Quiz:1 Topic:2 Questions:1-5