ASQ CQIA Quiz 1 Topic 4 Questions 1-5

Question: 1

Which of the following is NOT the responsibility of the Release Management process?

AThe physical aspects of software control

BEnsuring that the accuracy of CMDB entries concerning software CIs is maintained

CHelping to determine the software release policy

DDistributing software

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Question: 2

Which of the following statements is FALSE?

AIf the root cause and a temporary work-around have been identified for a problem it becomes a known error

BAll known errors need to be resolved to user satisfaction

CA known error can be kept open when a work-around is being used

DIncidents are not the only source of known errors

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Question: 3

Which of the following statements is TRUE?

APhysical copies of all CIs are stored in the DSL

BRelease Management is responsible for managing the organisation's rights and obligations regarding software

CThe DSL contains source code only

DA change may only be developed from non-definitive versions of software in the case of an urgent release

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Question: 4

During the release planning stage you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have been fully tested, which type of release will be used to deliver them into the live environment?

AFull Release

BPackage Release

CEmergency

DDelta Release

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Question: 5

The CMDB:

AMust be available for update 7 x 24 if any of the services supported by the IT supplier are available 7 x 24

BIs updated by Configuration Management staff at the end of each working day

CHolds information that will be useful to the majority of IT Service Management processes

DMust be verified for accuracy monthly with trend reports on errors distributed to management quarterly

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ASQ CQIA Quiz:1 Topic:4 Questions:1-5