ASQ CMQ-OE Quiz:2 Topic:1 Questions:6-10

Situational leadership is applicable when:

i. One approach does not meet every situation

ii. A new person on the job requires a lot of direction

iii. A new process has been introduced

IV. The performer has mastered the task assigned

The budgets of most internal staff and operations functions do not include figures for:

i. Cash received.

ii. Capital expenditures.

iii. Short-term liabilities.

IV . Payroll expenses.

Which of the following is the most appropriate sequence of events for administering a customer satisfaction survey, from beginning to end?

i. Prepare the survey instrument.

ii. Administer the survey.

iii. Report the results.

IV . Identify survey objectives.

V . Analyze the data.

VI . Organize the data.

Which of the following factors would be most critical to consider early when contemplating a conversion of a ''brick and mortar'' retail business to an e-business?

i. What changes to the customer database are likely and what the ramifications of those changes are

ii. What image our new faceless organization will provide to the buying public

iii. Should IT be outsourced?

IV. What internal impacts will the change from a personal service orientation to a transaction-processing orientation have on the workforce we employ and the technology approach we select?

Facts pertaining to which of the following would be critical in developing a system of supplier performance measurement for an aircraft engine manufacturer?

i. Amount of technical support provided by the supplier

ii. Supplier Cpk

iii. Defective product reworked before shipment

IV. MTBF of product after installation