Apple SVC-19A Quiz 2 Topic 1 Questions 6-10

Question: 1

When servicing devices with embedded batteries, your primary concern should be for your own safety and those around you.

Which of the following considerations are workstation requirements when servicing these devices? (Choose two.)

AKeep paper at least 1 feet (0.3m) away.

BKeep 8 to 10 cups of water within arms reach.

CAlways wear safety glasses when performing repair work.

DEnsure there is a water or an ABC/CO2fire extinguisher nearby.

EKeep combustible materials away from the work area.

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Question: 2

What are the features of using iCloud as a backup method for an iOS device?

AAlways encrypts backups.

BBackups can be encrypted or un-encrypted.

COffers up to 200 TB of storage.

DThe customer can make backups over cellular networks.

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Question: 3

In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

AAsking the customer to reproduce an issue can help determine if the issue is with the device.

BIf an issue cannot be reproduced, it is likely a hardware issue.

CReplacing an internal component will determine if the issue is related to environment.

DBasing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Question: 4

Which of the following features of iOS require an Apple ID to use?

AMaps

BGame Center

CSiri

DSplit View

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Question: 5

Select the best response to the following customer statement:

''My iPhone sparked when I tried to sync it.''

ASounds like you have a damaged sync cable. If the cable is damaged sparking can happen.

BI want to make sure we get a complete history of this issue. May I ask some specific troubleshooting questions?

CAre you sure you know how to sync an iPhone to a computer properly?

DAll electronics can make sparks, you must be experiencing static electricity.

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Apple SVC-19A Quiz:2 Topic:1 Questions:6-10